For any faulty, incorrect or defective goods, please ensure you contact us via email to advise us of what has happened. The process is the same as returns, except that we take all responsibility for the postage costs so long as the sheets are returned in a Pre-paid Australia Post Satchel. Most of our sheets fit in a 3kg Pre-paid Australia Post Satchel.

We limit our return shipping responsibility to $20 which covers both 3kg and 5kg prepaid satchels.